Routine care is simple. For everyday maintenance, use a soft cloth or mop with a mild, pH-neutral cleaner. Avoid abrasive products, harsh chemicals, or acidic solutions (such as vinegar or bleach), as these can dull, etch, or damage natural stone and handmade surfaces.

Regular sweeping or vacuuming helps minimise grit that can scratch tiles over time.

Read through our Installation Guides for further advice.

In most cases, no specialised products are required, but the cleaner must be pH-neutral and safe for your tile type (stone, Zellige, cement, terrazzo, etc.).
Avoid:

• Acidic cleaners
  
• Abrasive powders
  
• Harsh solvents
  
• Oil-based soaps that may leave residue
  
  

For natural stone or cement surfaces, your installer or stone supplier may recommend a compatible brand of neutral cleaner or penetrating sealer to maintain the finish.

Consult our Spec Sheets & Installation Guides here.

• Seal porous tiles and grout lines (e.g., stone, cement, encaustic) to help prevent liquid absorption.
  
• Wipe spills promptly—especially oils, acids, and coloured liquids.
  
• Use pH-neutral cleaners only, as harsh chemicals can cause discolouration over time.
• Maintain sealant as recommended by the manufacturer; resealing periodically helps preserve colour and integrity.
  
• In wet areas, ensure good ventilation to prevent mould or mildew development.

Small chips or surface imperfections can often be grout patched or filled by a professional installer.

For more significant cracks or breakages, the best approach is to replace the individual tile, which is why we recommend keeping a small amount of extra stock from your installation. Because our tiles are handmade, any natural imperfections are part of the product’s authentic character, but damage from impact or improper installation should be addressed promptly to prevent further issues.

Tiles of Ezra provides product warranties in accordance with local consumer laws. Coverage typically applies to manufacturing defects only, not issues resulting from:

• Improper installation
  
• Incorrect substrate preparation
  
• Use of unsuitable adhesives or sealers
  
• Natural variation inherent to handmade tiles
  
• Wear, tear, or damage from impact or chemicals
  
  

Specific warranty terms may vary by region or product type. Please contact our team for project-specific guidance or documentation.

Yes, porous tiles such as unglazed Zellige, natural stone, cement, terrazzo, etc., benefit from periodic resealing to maintain their appearance and resistance to staining.

Penetrating sealers may need reapplication every 1–3 years, depending on use and exposure.

Some stone surfaces can be professionally re-polished or honed to refresh the finish if they become dull or etched.

Glazed tiles do not require resealing or polishing.